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I had a "HORRIBLE HORRIBLE HORRIBLE" experience with STEVE'S BLINDS AND WALLPAPER!!!!BEWARE!!!

place my order of almost $400.00 on August 24th and received my order later than promised....

that was ok but they do not stand behind their guarantee! A lady helped me place my order over the internet and phone, she was very helpful..... but the NIGHTMARE began afterwards... :cry .

They sent me the wrong size blinds, I called in and they said they would get back with me in a few hours! :sigh NOTHING FOR OVER 2 WEEKS! called again and spoke with a lady and she said she would have her supervisor look into it and call me back within 24 hours! NOTHING FOR OVER 2 MORE WEEKS!!!!!

:( . CALLED today and spoke with CAL a supervisor.... He was VERY RUDE! SMART BUT !

AND NO CUSTOMER SERVICE EXPERIENCE! HE basically told me I was at fault and when I asked him why it has taken over a month and nobody has attempted to help me, he replied they sent me an E-mail over a month ago!!! :( ... while I told them I was at a rental home!

I asked him what day I had placed my order and he replied August 24th then I said what is todays date? """ HE RUDELY REPLIES..... DO YOU NOT KNOW THE DATE???? ...

:( ... I AM APPALLED AT THE CUSTOMER SERVICE!!! AND THE UNPROFESSIONAL CONDUCT OF THIS COMPANIES EMPLOYEES! ...

I said sir.... I asked you to prove my point of how long it had been! "THEN HE RUDELY REPLIES: " SO YOU KNEW THE DATE AND YOU ASKED ME ANYWAYS???? ....

HORRIBLE HORRIBLE HORRIBLE COMPANY AND EMPLOYEES TO DEAL WITH!!! PROBLEM IS STILL UNRESOLVED! " BEWARE BEWARE BEWARE !!!! :cry the sad thing is ....

the blinds were about $40.and my order was about $400.0

Review about: Steves Blinds And Wallpaper Customer Care.

Monetary Loss: $42.

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Anonymous
#396025

I had a similar experience and wrote directly to the president, Steve Katzman.Within 2 hours, the VP called me and has been working with me to resolve my issue.

Their problem is with their customer service.After almost 6 months, I cannot get a response from customer service directly; I contact the VP and then I hear from someone right away.

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